We do accept payments through PayPal. Please note that you will still need a U.S billing address to pay by credit card.
We prefer use a shipping method that includes tracking as below whenever possible when we ship to destinations outside of the United States.
- USPS (United States Postal Service)
- First-Class International - no tracking information because package transfers from US postal service to your country's postal service. If your postal service is reliable this usully works well and is least expensive.
- Priority Express International - usually takes about 3 - 5 business days, not including time at customs; has tracking.
- DHL - usually takes about 3 - 5 business days,, not including time at customs; has tracking. (More expensive than First-Class International, may be less expensive than Priority Mail International, delivered to your door without transfer to your country's postal service.) Please email or call as this carrier is not shown on our website yet at this time.
NOTE: The international transit times are estimates ONLY and are subject to mailing delays beyond our control such as entrance and exit customs inspections and duties in accordance with the rules and regulations of the destination country.
INTERNATIONAL DELIVERY PROBLEMS:
We have not had problems shipping to Australia, New Zealand, Ireland, Switzerland, Belgium, Sweden, Poland, the Netherlands, the Phillipines, Mexico, Barbados, Israel, South Africa, Vietnam, Malaysia, and Japan.
However, Canada, Hungary and the UK have all charged customs fees to customers and some customers abandoned their packages rather than pay customs.
Norway and Germany have restrictions on many herbal products and will confiscate these rather than return them.
If your country is not listed above, please check here to see USPS lists of restrictions by country (SEE LIST).
If you find any problems or questions, we recommend that you contact your customs and postal service for the most up-to-date information in your language.
Customs and other restrictions of your country, taxes, duties, fees, additional local postal fees and deliverability issues are your responsibility. Please be aware that our products contain herbal ingredients which may have various import restrictions or prohibitions that you should consider before placing an order.
If we have not shipped to your country before, we will send you a link to ths page and ask you to verify that you have received shipments from the US before or have checked the restrictions, requirements and fees for imports to your country before we will ship to you and that you agree that you are responsible if something goes wrong when it arrives at your country.
Under no circumstance will we accept liability for lost, stolen, confiscated, opened, or damaged packages mailed internationally.
Some of our customers have us ship to friends or family in the United States who already have experience mailing to you and are able to pass it on to you; however, our responsibility ends when your package arrives at the U.S address provided.
RETURNS AND REFUNDS: We ship globally, but you are responsible for the shipment to pass import and customs entry in your country. If a shipment failed to obtain import entry or is undelivered and returned to us, upon receipt of the shipment, we will refund what has been returned unopened and undamaged, less the shipping and handling costs, and after 90 days also a 20% restocking fee.
If you have any further questions or concerns which are not addressed here, please contact us at Email or call (727) 443-7711 9:30am - 6:00pm Monday - Friday.