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Shipping Policy

Southern Botanicals offers a variety of options for fast and easy shipping.

Orders are usually shipped within one business day of being received. Our shipping days are Monday through Friday and we are not open on the weekend.


Orders placed on Saturday, Sunday or a holiday will be shipped the following business day.


If you need Expedited shipping to have your package leave our warehouse the same day, please call us at (727) 443-7711 by 1:00 PM ET or earlier to arrange this and handle any extra charge.


Domestic

  • USPS - United States Postal Service is our primary shipping company.

    • First Class - Normally 3 - 7 days delivery

    • Priority Mail - Normally 2 - 5 days delivery, but the Post Office does not offer a money-back guarantee.

    • Priority Mail Express - Guaranteed 1 - 2 days from the date of shipping. (May take two days depending on location - read more).

    • NOTE: USPS First Class Mail is cheaper then USPS Priority Mail, but normally takes longer to be delivered and maybe as long as a week. Priority Mail is recommended for faster service.

  • UPS - United Parcel Service

    • NOTE: UPS does not deliver to P.O. Boxes.

    • Ground - Normally 2 - 5 Business Days delivery depending on location anywhere in the Continental US, usually 1 day in Florida, not guaranteed.

      UPS Ground packages are only delivered on weekdays Monday - Friday, excluding holidays.

    • 3 Day Select * - Useful if your package is to be delivered across the country from Florida and you don't want to wait a week for Ground, but don't want to pay for Express Mail.

      3 Day Select packages are only delivered on weekdays, Monday - Friday excluding holidays.

    • 2nd Day Air - Delivery guaranteed in 2 days.

    • Next Day Air - Delivery guaranteed by 10:30 AM unless a rural area. Please check with UPS.com

      UPS Next Day Air shipped on Friday will be delivered the following Monday. 2nd Day Air packages shipped on Friday will arrive on Tuesday.

    • Saturday UPS Delivery - UPS Saturday delivery is not normal but can be arranged for UPS Next Day and 2nd Day Air or Worldwide Express. This requires special handling and fees, that cannot be handled by email. You must call us to arrange this. Otherwise all UPS Air deliveries are made only on weekdays.

      Only UPS Air packages sent to residential addresses can be labeled and processed for Saturday delivery, if available for your area.

  • Local Pickup
    • If you have a local address, you can order on the website or call ahead and we will have the order ready for you to pickup at our retail store located at 611 S Myrtle Ave #D, Clearwater, FL 33756 (map) Monday-Friday from 9:30 AM until 6:00 PM.


Lost Orders

Please watch for your package. We will provide tracking information by email to our customers by the end of the day the order is shipped. It is the responsibility of our customers to be aware of the tracking information and be on the look out for their package to arrive.


If for any reason you do not receive your order in a timely manner, please let us know at least 10 - 15 days after shipment so that we can investigate the matter. We cannot be held responsible for lost orders if we are not notified by you in at least 15 days from the time the order is shipped. The Post Office will only start an investigation after a week from shipment date, (unless Express Mail).


Wrong Addresses

You are responsible for giving us the correct address to ship your package to. We cannot be held responsible if you enter an incorrect shipping address such that the package is shipped to another person / address and is not recoverable. We will have to charge you the full order price again if you want the order reshipped to the correct address. We cannot issue refunds for address mistakes that were made by you causing loss of a package. If the package is returned to us by the Post Office as undeliverable, we will contact you to either reship it to you with a new shipping charge, or refund the cost of the item minus shipping and handling. Sorry, we do not refund for shipping if you give us the wrong address.


Returned Or Refused Packages

A product refund minus any shipping fees will be incurred is a package is undeliverable or refused.


Damaged Orders / Damaged or Missing Merchandise Policy

Please contact us within three business days after the package has been delivered to notify us of any damage to the products or if there are any products missing from the order at or call (727) 443-7711 9:30am - 6:00pm Monday - Friday.


If you suspect that an item has been damaged during shipment or an item is missing from your order, please notify us immediately (within 3 business days after delivery) to report the damage so that we can notify the shipping carrier and file a claim. You should keep all packaging material and the box in case the carrier wants to inspect the condition of the package.


Return Policy

Southern Botanicals offers a competitive 2 month (60 day) return policy to customers provided the following:
  • The product(s) are non-perishable, unopened, and undamaged.
  • A 20% Restocking Fee will be applied to returns older than 30 days.
Additionally, you will be responsible for the cost of return shipping unless the return is due to our mistake (we will provide a return label).

Please be sure to contact us either online or by phone in order to arrange for your return prior to shipping the product(s) back to us.

International Orders


We always and only use a shipping method that includes tracking as below when we ship to destinations outside of the United States such as Canada, United Kingdom, Australia, New Zealand, Israel, Switzerland and Japan.


  • USPS (United States Postal Service)

    • First-Class International with e-Delivery Confirmation (available for these countries)

    • Priority Express International - Usually takes 3 - 5 business days.

    • NOTE: The international transit times are estimates ONLY and are subject to mailing delays beyond our control such as entrance and exit customs inspections and duties in accordance with the rules and regulations of the destination country.

Customs and other restrictions of your country, taxes, duties, fees, additional local postal fees and deliverability issues are your responsibility. Even if you don't think there will be a problem, we highly recommend paying extra for insurance where available. Under no circumstance will we accept liability for lost, stolen, opened, or damaged packages mailed internationally. Please be aware that many of our products contain herbal ingredients which could have various import restrictions or prohibitions that you should consider before placing an order.


The USPS lists restrictions by country (see list).


We ship globally, but you are responsible for the shipment to pass import and customs entry in your country. If a shipment failed to obtain import entry or is undelivered and returned to us, upon receipt of the shipment, we will refund the order less the shipping costs.


Some of our customers have us ship to friends or family in the United States who already have experience mailing to you and are able to pass it on to you; however, our responsibility ends when your package arrives at the U.S address provided.


For your convenience, we now accept payments through PayPal. Please note that you will still need a U.S billing address to pay by credit card.


If you have any further questions or concerns which are not addressed here, please contact us at or call (727) 443-7711 9:30am - 6:00pm Monday - Friday.

 


Copyright 2009-2014 Holistic Health Reforms, Inc.


Southern Botanicals Herbals & Nutrition
611 S Myrtle Ave # D, Clearwater, FL 33756
(727) 443-7711



* Disclaimer: Statements made, or products sold through this web site, have not been evaluated by the Food and Drug Administration. They are not intended to diagnose, treat, cure, or prevent any disease. Read More...